Shipping
Shipping Policy
Free Click & Collect from our Brisbane Store:
Simply place your order online and select Pick up in Store. You will receive an email confirming your order is ready to collect; we aim to do this within 4 hours. Once confirmed, you may collect your order at your earliest convenience.
Collection Address:
Cracker Jack Costumes
179 Moggill Road, Taringa, Brisbane, QLD, 4068 AUSTRALIA
Phone: +61 7 3870 5881
Email: chris@crackerjackcostume.com.au
Urgent Delivery via Uber Pickup - Brisbane Only:
We do not offer courier-based same-day delivery. However, if you need an item urgently and you're located in Brisbane, you can arrange your own Uber pickup from our store.
How it works:
- Contact us first to confirm the item is in stock and ready.
- At checkout, select “Pick up in store” as your delivery option.
- Once we notify you that your order is ready, you can send an Uber (or other rideshare) to collect it.
- The Uber driver must come into the store to collect the order.
Important Notes:
- This option is only available for in-stock retail items (not hire costumes).
- We do not take responsibility for items once collected by a third-party service (e.g. Uber, courier, etc.).
Shipping from our Brisbane Store:
We ship domestically and internationally through Australia Post.
Domestic (Australia Only)
- Free Standard Shipping for orders over $149 AUD (excluding bulky items).
- Standard Shipping: $12 AUD for regular items, $18 AUD for bulky products.
- Express Shipping: $17 AUD for regular items, $25 AUD for bulky products.
- Orders placed before 2 PM Brisbane time (Monday-Friday) are dispatched the same day.
- Bulky items refer to items such as oversized hats or large costumes. Bulky rates are displayed at the checkout if applicable.
Online Only Orders from Warehouses & Split Shipments
- Most products ship from our Brisbane store. Some orders may be directed to Melbourne or Sydney warehouses if Brisbane stock is low.
- Some orders may be split into multiple shipments. Tracking details for each shipment will be provided as soon as available.
- Warehouse dispatch times (Victoria & NSW) : Orders placed before 12 PM Local time (Mon-Fri) are generally dispatched the same day. Local time refers to individual warehouse address, which may be Melbourne or Sydney .
Hire Costumes
- Hire costumes must be collected from our Brisbane store.
- Returns by post are accepted. If returning by post, please notify us and provide a tracking number.
Return Address:
Attention: Chris Raeburn
Cracker Jack Costumes
179 Moggill Road, Taringa, Brisbane, QLD, 4068 AUSTRALIA
Attention: Chris Raeburn
Phone: +61 7 3870 5881
Shipping Estimates (Domestic Only)
|
Region |
Standard Delivery |
Express Delivery |
|
QLD |
2 – 5 business days |
1 – 3 business days |
|
NSW |
3 – 6 business days |
2 – 4 business days |
|
ACT |
3 – 6 business days |
2 – 4 business days |
|
VIC |
3 – 8 business days |
2 – 4 business days |
|
SA |
3 – 8 business days |
2 – 4 business days |
|
TAS |
4 – 9 business days |
3 – 5 business days |
|
WA |
4 – 12 business days |
3 – 5 business days |
|
NT |
4 – 12 business days |
3 – 5 business days |
For the most up-to-date estimates, visit Australia Post.
If you have any questions, feel free to contact us at +61 7 3870 5881 during business hours.
Business Hours (Brisbane, AEST):
- Monday: 9:30 AM – 5:30 PM
- Tuesday: 9:30 AM – 5:30 PM
- Wednesday: 9:30 AM – 5:30 PM
- Thursday: 9:30 AM – 6:00 PM (Extended Hours)
- Friday: 9:30 AM – 5:30 PM
- Saturday: 9:00 AM – 4:00 PM
-
Sunday & Public Holidays: Closed
Pre-Order Purchase & Cancellation Policy
Some items in our store are offered as pre-orders. Pre-order items must be paid in full at checkout.
Pre-orders will be dispatched once stock arrives. An estimated arrival date is shown on the product page at the time of purchase. Please note this date is an estimate only and may change due to supplier or shipping delays.
If there are any changes or delays to your pre-order, we will notify you as soon as possible.
You may cancel a pre-order at any time before dispatch for a full refund. To cancel, simply contact us by email or phone.
Once a pre-order has been dispatched, our standard returns policy applies.