Terms & Conditions - Cracker Jack Costume and Party Supplies Brisbane
Any questions we have not covered here please feel free to contact us.
We understand that buying costumes and accessories online is convenient but when you get them home they may not fit or suit you. We believe in our costumes, and try to stock only quality items. Our staff are always happy to advise and help you select the best products to suit your requirements.
If you need more information about sizing please email or phone on 07 3870 5881 and we would be happy to help.
Please try on costumes before washing and without make up
in case the sizing may be wrong and you need to exchange the costume.
1. You may return new, unopened items within 14 days of delivery for a full refund, store credit, or exchange less postage where:
- Goods are faulty on arrival.
- You have received the incorrect item.
- Goods are significantly not as described.
- We are unable to supply the goods you have paid for.
In these cases please contact us on 07 3870 5881 or email so we can rectify the problem ASAP. A refund will only be paid on receipt and inspection of the item returned being in good order. Refunds will be paid through Paypal.
2. We will provide a store credit or exchange if:
- You change your mind.
- The costume does not fit.
- You make a wrong decision.
- Delivery is outside the recommended time frames.
Please Note: Refunds, Exchanges and Store Credits are for the cost of the goods only, and does not include postage charges.
3. We will not refund or exchange if:
- Returned item is not in original condition, and has been worn or shows signs of damage, make up stains, or wear and tear.
- Original packaging and tags must be included and in good order for a FULL refund.
4. The following items can only be returned if they are unopened, in their original packaging, never worn or tried on.
- Wigs, Beards and Moustaches.
- Stockings, Hosiery and Underwear.
- Eyelashes and Contact Lenses.
- Make Up and Teeth.
If you need a different size, please place the order through our website immediately.
This is necessary as the item may be out of stock by the time we receive your item back and will ensure the fastest delivery of your replacement item(s).
Exchanges are for the cost of the merchandise only and does not cover additional postage and handling. This must be done within 14 days of you receiving the item.
- Please email us at with your request for authorization and for a Return Id Number.
- You will receive an email confirmation with the ID number.
- The Return Id number must be clearly written on the outside of the package with your address to enable us to process quickly and efficiently.
- All items must be securely packaged for a safe return, any items eg. hats not boxed, will not be refunded or exchanged.
- We will not refund or exchange any item damaged on return due to poor packaging.
- Please print or clearly handwrite our address and your mailing address on the package.
- We recommend that you use registered or trackable return postage as we cannot accept responsibility for items lost in transit back to us.
- We will notify you via email of your refund, store credit or exchange once we've received and processed the returned item within 48 hours.
- Please note: Goods must be returned to us at Cracker Jack Costumes within 14 days of recieving your order.
Our Returns Address:
Cracker Jack Costume and Party
179 Moggill Road,
4068 Taringa, QLD
All parcels must have a Senders Full Name and Return Address.
All addresses must be clearly written as we can take no responsibilty for lost returns.