FAQ for Costume Hire
Any questions we have not covered here please feel free to contact us.
Q. What are your opening hours?
A. Mon-Wed and Fri 9.30 to 6.00, Thur 9.30 to 8.00 and Sat 9.00 to 4.00
Q. Were you previously located at Toowong and where are you now?
A. Yes we were at Toowong, our lease expired and we have a wonderful new shop at 179 Moggill Road Taringa. We would love to see you.
Q. How much does it cost to hire a costume?
A. Our general hire prices range from $50 to $85, but the average is $55. This includes accessories, hats, gloves, glasses and jewellery, (excluding wigs unless the character calls for a wig)
Gogo Costume includes dress, wig and boots for $55.
Animal Suits with full head are $85 and Santa Suits are $100 complete. Santa Suits and Bunny Costumes are for a 24 hour period.
Q. Do you need a Bond and why do you need it?
A. We require a bond on all hires, the average bond is $80. Animal Costumes require a $100 bond. For more elaborate costumes eg: limited editions the bond will be $150.
The bond provides security for us that the costume is going to be returned in the same condition as it was hired. Any item lost or damaged, the repair bill is deducted from the bond. Please note in the case of full loss or complete damage, we reserve the right to recoup replacement or repair costs in addition to the bond figure. An invoice will be sent and payment is 7 days from the invoice date.
We accept credit card, debit card and cash bonds.
Credit Card: No money is taken, we take an imprint of your details. The imprint is held and then destroyed when the costume is returned in good condition.
Debit Card: We process the transaction and then refund to the same card when the costume is returned in good condition. The refund is processed from our account on the same day but it may take a few days for the bank to refund back into your account. If you are concerned, we are happy to refund in cash. If you have another person returning on your behalf we are happy to refund in cash when the costume is returned in good condition.
Cash: Cash is taken and then returned when the costume is returned in good condition.
Q. Do you cater for larger sizes?
A. Yes we do. We have Mens Costumes up to XXXL depending on the costume. Ladies up to size 20 with a few costumes larger than this. For the Petites we have a good range.
Q. Do you hire kids costumes?
A. No, we have a good range of kids costumes to buy from $20 to $40. We believe that kids have more fun owning their own costumes, make believe is good for their imagination.
Q. Can I hire part of a costume?
A. Yes, minimum hire is $20 and minimum bond is $50. Late fees still apply at $10 per day.
Q. Do you sell costumes and accessories?
A. Yes, we believe in offering both hire and buy so the customer can choose the best option for them. We have an excellant range of costumes to buy from $25 to $110.
Q. How long is the hire period?
A. The hire period is Thursday to Monday or Tuesday. If you come in early in the week you are welcome to take on that day and return Monday or Tuesday. Mid week the hire period is 3 days.
Q. Can I hire the costume for a longer period?
A. Certainly. If it is only for a day or two extra, that is complementry depending on the costume. If you require for an additional three day period or longer, ask our friendly staff and we will advise on a case by case basis.
Q. Are hire accessories and wigs included in the price?
A. Once you have decided on a basic theme, we will fit you out with the appropriate accessories to make you look fabulous at no extra charge. Character costume wigs are generally included in the hire price. Where you choose to hire a wig that is not included in the standard costume hire, it is an additional $10 for short wigs and $15 for long.
Q. Do you hire wigs seperately?
A. Yes. Short Wigs are $25 to hire and Long Wigs are $35 depending on how much styling is required. Our hire wigs are generally a better quality wig than the wigs to purchase.
It can be more economical to purchase a wig if we have a similar wig to buy. We stock a very good range of wigs to purchase. You are welcome to try the wigs on before you buy. View our range here.
Q. Do you hire shoes seperately?
A. Yes. Mary Janes, Gogo Boots, Queen of Hearts Shoes, Platform Shoes, Pirate Boots etc are all $25, if you are hiring a costume it is an extra $10.
Q. Can I book a costume in advance?
A. You are more than welcome to come in ahead of time to secure your favourite costume. We take bookings from one week ahead to a couple of months. But lots of party people leave it to the last minute and that is Ok also. To pre-book a costume it cost $20 and is non refundable but we are Ok if you wanted to change the costume after booking it at no extra charge. No refunds will be given.
Q. Can I arrange for a costume to be held for me?
A. We are happy to hold a costume for 24 hours, so you can come in and try on. If longer than 24 hours you will be required to pre-book the costume. See above.
Q. I can't get to your store, can you post the item to me?
A. Sorry, we like the person to come in and sign the contract.
Q. Do you charge late fees?
A. Yes, late fees are $10 per day per costume. It is charged to encourage prompt return of the costume. In this business it is important that the costume is cleaned, repaired if necessary and ready for the next hire period. If the bond does not cover the full late fees, an invoice will be sent and payment will be 7 days from the date of the invoice.
Q. Can I book a costume over the phone?
A. Certainly can. We require a $20 non-refundable deposit/part payment over the phone. We do need to sight your drivers license (Queensland) or a bill with your home address at time of collection.
We are happy to give you the measurements of the costume to ensure the size is OK
Q. What if I change my mind after collecting the costume or the party is cancelled?
A. Sorry we are unable to refund you or offer you another costume. As the hired costume will still need to be cleaned on return regardless of whether it has been worn or not.
Q. Can I ask another person to return the costume on my behalf?
A. Certainly, we just ask the person to sign for returning the costume. If the bond has been paid with an imprint we ask that the person double check that it is the correct imprint, and to watch us shred it in front of them. If the bond has been paid via debit card or cash. We will refund in cash on receipt of a signature. If there are any damages/late fees we ask that the returning person pay for this at time of drop off.
Q. Do you have a drop off box?
A. Sorry no we do not. We are open on Mondays from 9.30AM to 6PM. If Tuesdays are better we are Ok with that. Other wise you can organize for a friend/family to drop off for you.
Q. Can I post the costume back to you?
A. Yes, The costume must be sent back on the Monday by Express Post so that it is trackable, and the costume must be dry and fragile items and shoes boxed. Your bond will be refunded on receipt of costume in good condition. We will confirm via text when the costume is received.
Q. Do I have to clean the costume?
A. No, we prefer to clean the costumes, the cleaning is included in the price. So enjoy.
Q. How do you ensure all of your costumes are clean and well maintained?
A. We are meticulous with the cleaning of the costumes, wigs and accessories. The costumes are throughly washed after every use and in most cases steamed as well. The wigs are soaked in fabric softener and disinfectant and styled after every hire. Accessories are either washed or wiped down with cleaning solution. Hats are wiped out with a damp cloth and sprayed with disinfectant. Shoes are cleaned with cleaning solution and disinfectant inside and out. If you discover a missing button or split seam please tell us so we can have it repaired/replaced ASAP.